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| == Welcome to the NMU HelpDesk Wiki == | | == Welcome to the NMU HelpDesk Wiki == |
| | HDWiki is a content management system for the NMU HelpDesk. Currently, access is limited to HelpDesk and ACS staff. If you would like to know about the NMU HelpDesk Wiki Project, please see our [[NMU_HelpDesk_Wiki:About|About HDWiki]] page or contact the HelpDesk Manager. |
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| === What is Wiki? ===
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| Wiki is used as a collaborative writing tool and content management system. [http://www.wiki.org Wiki.org] defines Wiki as follows: ''“Wiki is a piece of server software that allows users to freely create and edit Web page content using any Web browser. Wiki supports hyperlinks and has a simple text syntax for creating new pages and crosslinks between internal pages on the fly. Wiki is unusual among group communication mechanisms in that it allows the organization of contributions to be edited in addition to the content itself.”'' A popular implementation of Wiki is [http://en.wikipedia.org/ Wikipedia].
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| === What is the NMU HelpDesk Wiki? ===
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| The HelpDesk Wiki is an implementation of [http://www.mediawiki.org/wiki/MediaWiki MediaWiki], which is an open source Wiki engine. The content consists of new procedures and content adapted from Remedy, the ACS website, HelpDesk email communications and documentation held by the full time staff. The NMU HelpDesk Wiki, or HDWiki for short, is to be used as a resource for the NMU HelpDesk staff in assisting our customers.
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| === Why Wiki? ===
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| For information to remain current the HelpDesk needs a system that can be updated rapidly. We also have multiple sources of information with many experts. At one time or another, every HelpDesk employee is the expert on some situation. We need a system that we can easily add graphics, files and other objects. We need a system that we can easily control the content and access to it.
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| :Read more: [[why wiki?|Why Wiki?]]
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| === Contributions ===
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| Please visit [[HDWiki:Community Portal|Community Portal]] and [[HDWiki Etiquette|etiquitte]] pages for information about contributing to this project.
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Revision as of 15:21, 28 April 2006
Welcome to the NMU HelpDesk Wiki
HDWiki is a content management system for the NMU HelpDesk. Currently, access is limited to HelpDesk and ACS staff. If you would like to know about the NMU HelpDesk Wiki Project, please see our About HDWiki page or contact the HelpDesk Manager.
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